Welcome to Tangerine, your premier e-commerce shopping platform for exquisite handmade products sourced from skilled artisans hailing from India and around the globe. Our core mission revolves around preserving the rich traditions of craftsmanship while simultaneously empowering these artisans to secure their livelihoods and support their families.

At Tangerine, we collaborate with non-governmental organizations (NGOs) dedicated to equipping single mothers with valuable skills, fostering financial independence, and enabling them to provide for their families. Our commitment is to offer an array of culturally inspired products that seamlessly blend tradition with a contemporary twist. Our products are not only functional but also eco-friendly, sustainable, and meticulously crafted for enduring quality, utilizing natural fabrics, dyes, and other materials.

Tangerine was born out of a heartfelt passion to introduce artisanal, sustainable, and handmade treasures to the vibrant city of Dubai and the wider United Arab Emirates (U.A.E).

Shipping Policy

We primarily ship our products via courier services. Kindly allow 2 business days for processing before contacting us about your order. After shipment, the average time for delivery is within 3-5 business days. 

It is the customer’s responsibility to be available at the given address to receive the products. Products may need to be signed for upon delivery. If the customer is unable to be present to sign for their delivery kindly suggest an alternative, such as a family member, friend, neighbor, etc. Tangerine FZE takes no responsibility for goods signed by an alternate person.

Tangerine FZE is not responsible for damage or misplacement after the products are delivered.

All claims for shortages or damages must be reported to tangerine.connect@gmail.com on the day of delivery.

Tracking details are provided by email when the order is shipped. If the customer did not receive the same they can mention the Order Number in their message to tangerine.connect@gmail.com when requesting the tracking number.

Return Policy

We are committed to customer satisfaction and highly recommend you read our policy carefully.

We do not offer any returns, refunds, or cancellations once the order is placed via online payment on the website.​

If you have received a product that has a manufacturing defect or damage that would make the use of the product impossible, you can write to us within 24 hours of delivery at tangerine.connect@gmail.com Please mention the subject of the email as REPLACEMENT and also do mention your Order Number. Please include a description and photos of the defect. Depending on the specific issue, we’ll either send you a replacement or a discount code that you can use on a future purchase.

Tangerine FZE recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us.​

When you buy or attempt to buy a product, we might collect your billing name, billing address, and payment method. However, your credit/debit card number or credit/debit card expiry date, or other details related to your credit/debit card on our website is never collected or known by us. Credit/Debit card information will be obtained and processed by a secure payment gateway.

Legal

This website is owned and operated by Tangerine FZE. All design and content featured on www.tangerine.ae including images, artwork, graphics, photography, text, and the like – are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by Tangerine FZE.

This website in its entirety is protected by copyright and applicable trade dress. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use.

Any use of our website and its content for purposes other than personal and non-commercial is prohibited without the prior written permission of Tangerine FZE.

Do not reproduce, publish, display, modify, re-sell, or distribute any of the products or material from Tangerine FZE.

Inaccuracies
We try our best to present the most accurate data in terms of text, content, pricing, and color. However, due to monitor discrepancies, we cannot guarantee the exact shade/tone of the product. We reserve the right to amend errors or to update product information at any time without prior notice on the website. In case a product is listed at an incorrect price due to a photo graphical error, typographical error, or error in pricing, Tangerine FZE shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. If you have already paid for the order, we will be sure to refund the complete amount.